Privacy Policy

Last Updated: 19/11/2025

Alpha and Omega Encounters
Website: https://ao-encounters.co.za

Alpha and Omega Encounters (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA).

This policy explains how we collect, use, store, and protect your information when you use our website or engage with our services, including Christian tours and travel bookings.

  1. What Information We Collect

We collect personal information directly from you when you:

  • Visit our website
  • Book or inquire about a tour
  • Subscribe to our newsletter or mailing list
  • Fill in a contact form or communicate with us

Information collected may include:

  • Full name and ID/passport number
  • Email address and phone number
  • Emergency contact information
  • Dietary, medical, or accommodation preferences (as needed for tours)
  • Travel documentation and visa details
  • Payment information (handled via secure third-party platforms)
  1. How We Use Your Information

We use your personal information to:

  • Process and confirm travel and event bookings
  • Communicate important tour or event details
  • Arrange visas, flights, accommodations, and travel insurance (if applicable)
  • Provide pastoral and logistical support for spiritual journeys
  • Comply with legal, contractual, and regulatory requirements
  1. Consent

By using our Website or submitting your information to us, you consent to the collection, use, and processing of your personal information as described in this policy.

You may withdraw your consent at any time by contacting us, but please note that this may limit our ability to provide services.

  1. Sharing Your Information

We do not sell or rent your personal information.

We only share your data with trusted third parties when necessary for:

  • Booking flights, hotels, or transportation
  • Visa processing and travel insurance
  • Legal compliance or enforcement of regulations
  • Emergency or medical needs during a tour

All third-party service providers are required to comply with POPIA or equivalent data protection laws.

  1. Protection and Storage of Data

We take reasonable steps to protect your information using appropriate technical and organizational safeguards. Your data is stored securely and only accessible to authorized personnel.

We retain your data only for as long as necessary to fulfill the purposes it was collected for, or as required by law.

  1. Your Rights Under POPIA

You have the right to:

  • Request access to your personal data
  • Ask us to correct or delete inaccurate or outdated information
  • Object to the processing of your information under certain circumstances
  • Lodge a complaint with the Information Regulator of South Africa

Information Regulator contact:
Email: inforeg@justice.gov.za
Website: https://www.justice.gov.za/inforeg/

  1. Cookies and Tracking Technologies

Our website may use cookies and similar tools to:

  • Improve functionality and performance
  • Track website traffic and user behaviour for analytics

You can modify your browser settings to decline cookies, but some site features may be affected.

  1. External Links

Our Website may link to external sites. We are not responsible for the privacy practices or content of these third-party websites.

  1. Changes to This Policy

We may update this policy occasionally to reflect legal or operational changes. The latest version will always be available on our website with the “Last Updated” noted above.

  1. Contact Us

If you have any questions, complaints, or wish to exercise your rights under POPIA, contact:

Alpha and Omega Encounters
Email: info@ao-encounters.co.za
Phone: +27 71 746 5495
Website: https://ao-encounters.co.za
Postal Address: 9 Buckingham Road, Vincent, East London, Eastern Cape, South Africa, 5217